The Most Effective Communication Techniques?
Communication Techniques: What is Effective Communication? Have a Positive Body Language. Ask a Question. Listen. Stay quiet and Share Your Views
If you want to communicate more effectively with people, both verbally and in writing, you are in the right place. Words can come out easily when communicating with people, but you may not know exactly where these words will end. Something can go wrong. The other person may understand the opposite of what you want to say. So let's take a look at almost all the details you need to know to communicate effectively and healthily.
What is Effective Communication?
In order for communication to be effective and healthy, both parties should understand each other correctly.
In the conversation (or correspondence) process, both (or more) parties must express themselves clearly and accurately. This includes speech, writing and body language. Here, we should underline body language because if there is a difference between word of mouth and gesture-mimic, the rate of misunderstanding of what you say will be high.
Effective communication techniques also take into account all elements of the communication process; It enables you to communicate in a healthier way in the context of speech, writing and body language.
According to a study conducted by Harvard University and Stanford Research Center, 85% of success in business life stems from good personality traits and 15% from technical knowledge. In other words, people who are honest, hardworking, devoted and successful in human relations are much more likely to be successful in business life. For this reason, one of the most important ways to advance in your business life and career is to establish effective and healthy communication with people.
The issue is not the presence or absence of a smile.
A sincere smile expresses warmth and openness. A fake and sarcastic smile means something like "arrogance".
Remember, the real and fake smile is understood by the other person. So people are not as pure as you think.
To communicate effectively, you must approach the other person in a genuine way. False in your smile is much stronger than words that come out of your mouth. So if your smile is fake, no matter what you say, you cannot create a sense of trust on the other side.
2. Have a Positive Body Language
Having a good body language while speaking is one of the most basic conditions of effective communication. According to Mehrabian and Wiener's 1967 study, body language is 55% effective in understanding people's feelings and thoughts.
In other words, having a positive, constructive and cooperative body language is a very important factor in making communication more effective and healthy. Eye contact is critical at this point. When talking to people, making eye contact means that you are focusing on the other person and accepting their presence. Of course, when we say eye contact, we are not talking about staring, staring constantly. You should also cut occasional eye contact and give this person the opportunity to relax psychologically.
When talking to a person about a problem, your hands also say a lot. For example, making eye contact and stroking your beard while listening to someone can mean that you are thinking of what that person is saying. (Remember, of course, that body language is a cultural thing and it can vary from context to context.)
For example, when you reach an agreement with someone, when you are about to say the same thing, shaking hands also creates a positive atmosphere. High-five also establishes sincerity during small celebrations.
3. Ask a Question
Ask questions to better understand the other person's thoughts and feelings. This way, you learn either something new or what this person means.
Closed-ended questions can be answered as "Yes, No". Open-ended questions are not answered with "yes, no". The response of the other party will be longer and more detailed.
We ask questions because we are curious about or interact with the other person. We also get clues to keep talking and speak and body language based on the other person. In this context, we can say the following: If you ask questions with genuine curiosity and not "courtesy", you will establish a healthier communication with the other party and get more satisfying answers.
People who communicate successfully attach importance to active listening. They listen carefully to what the other person says. In the meantime, it is necessary to pay attention to many factors such as how the person pronounces words, sentence structure, body language and fluency.
When you listen carefully to the other person, you will understand what they are saying more clearly. This makes speaking more fluent, useful and effective.
5. Stay quiet
Even if it sounds surprising, staying quiet can sometimes be one of the most effective communication strategies. Instead of immediately responding when the other person says something, you can be silent for a short time. In the meantime, you should be careful not to shift your attention to another place.
If you want to learn effective communication techniques, observe people who communicate successfully. Observe how these people connect to the conversation, how they end the conversation, how they pick up the phone and say goodbye.
Observe a group of people talking and see how each individual speaks and addresses the other person.
In this context, try to learn how they do what and how by observing successful people in communication and human relations. Then try to apply these tactics yourself. Over time, you create your own style. Do not see this as imitating others, you can develop your own effective communication method by applying their successful methods.
A person with high communication skills treats everyone equally, even when addressing hundreds of people in front of the public. It makes eye contact with the audience. It doesn't just look one way in the hall. Public speaking skills are therefore extremely important. There are many courses and seminars on this subject. You can join one of these and learn from professional names.
7. Share Your Views
Regardless of whether you agree with the speaker or not, listen carefully. Share your own views on the issues he said. So tell this person your comments and thoughts.
We can call this a feedback. Getting feedback from the other person is as important as giving feedback. So don't be afraid to ask whether you understand the person you are talking to correctly. Many couples have problems in the relationship because they do not ask each other questions. Whereas “Did you mean that? I think it's better if you don't say that. " Thanks to such feedback, communication can proceed in a healthier way.
You don't always have to agree with a person. However, when talking to this person, you should have understood what he said by asking questions and empathy. At this point, convey your views in a specific and reasonable framework.
We never say that you change your views to benefit the other person. What we mean is to express your thoughts in a context that does not harm the other party. For example, let's say your boss asked your company about your opinion on the marketing campaign. You also think that this plan is weak. After asking a few questions to the boss, you can find out his basic thoughts on the campaign. Let's say the boss thinks this campaign is fantastic.
At this point, he said to the boss, “This plan is very weak. The probability of benefit is 1% or so. " Instead of saying, you should express your thoughts in a more constructive and reasonable framework.
“I know what was being considered while preparing this plan. However, I think there are some points that need to be resolved based on my personal opinions. Can I share it? "
In this way, when you say it without changing your own thoughts, by taking a new bracket, no one will be taken from your criticism. In such a situation, the boss realizes that you are thinking about this issue and congratulates you sincerely. The result is a more constructive and useful dialogue.