How to Say No in Business Life? Ways to say no without offending anyone
Things you can say "no" shape your character and your life. For example, saying "no" to an activity you are not interested in is a must in order to spend more time on the topics you are interested in. In other words, you protect the values you have by saying "no".
Just as a painter creates a work of art after carving the excesses in a stone mass, you build yourself by rejecting the things you do not want to take place in your life.
Take the example of Karla. Karla was the head of a successful foundation. For 10 years, the foundation received good donations and carried out good activities. The monthly income of this 40-staffed foundation was $ 500,000. A year ago, the foundation announced that it had achieved its foundation purpose.
But what was next?
The board of the foundation decided to find a new purpose instead of leaving the foundation. However, there were also those who objected to this. These people thought there had to be a compelling reason for the foundation to survive. (We will return to this example at the end of our article.)
It is very difficult to say no, because we are a species that considers acceptance as a good thing and rejection as a bad thing. When people do not agree with us, we perceive it personally and get offended and offended with them.
Those who declare our invitation, those who oppose our ideas, those who do not accept our plans appear as threats to us. Of course, when we change positions, people often think the same way.
There are 6 basic situations where saying no, objecting, thinking differently from the group is not very welcome:
Because you are not fully known in a community you just joined, people can draw huge consequences from the slightest interaction with you. They may see you as arrogant, uncouth, narrow-minded.
Saying no becomes more risky if there are various assumptions about your personal dignity. For example, let's say you are wearing an expensive jacket. Saying "no" to an aid campaign that exceeds the company's budget is criticized by expressing that you are already "salt dry".
If your loyalty is being tested, that is, if supporting an action is seen as an element of loyalty, saying no may result in an undesirable person in the group.
When you disagree with a strong leader, it is seen as disrespectful. Developing opposing opinion is considered both disrespectful and factionalism.
If you disagree with the opinion of a group, you are accused here of damaging the synergy of the group. Your objection as a different voice is not tolerated but condemned.
If there is a decision-making fatigue within the group, it becomes very difficult to say "no". Because group members are tired of making decisions. So a good or bad decision is made, but when you say something based on objection, you're seen as ruined. "We closed the issue like mis, where did this objection come from?" Efforts are made to include you in the herd, and you are expected to swallow your word.
It may be that people are disappointed by your reaction. Your goal here should be to make sure that disappointment does not turn into personal animosity. In other words, the issue in question and emotions should not be evaluated together.
In this context, now we present you some tips that you can do to protect yourself when you object to an issue or say no.
Don't just say no. Explain why you said no. So explain from your perspective why this issue should be rejected.
People care about why you think in a specific way rather than what you think.
For example, Karla said, "I think the Foundation should dissolve and cease its activities." should not say.
Instead, it should clearly state why they want the foundation to cease operations. Maybe he will start a new business, maybe he has a new job offer, maybe this job does not excite him anymore.
Whatever the reason, when you say no, explain why. Don't let people come up with scenarios for your position.
In such a case, Karla's most ideal answer would be as follows:
“We have examined many alternatives for the future strategy of the foundation for 6 months. We spent 3 million dollars in this process and this money was used to decide on the future of the foundation. Donors are paying this money so that we can spend it in places that fit the foundation's mission. Therefore, I think this foundation is over due. "
Karla's statements above may be misunderstood by those who want the foundation to continue its activities. These people may unnecessarily enter into defensive positions. To avoid such a situation, Karla should respond like this:
“Disbanding this team and closing the foundation is also a difficult and sad decision for me. I also believe that there is much more to be done, but I do not find it logical for the foundation to continue its work without a concrete and meaningful purpose. "
Of course, at this point, it is very important to be confident, but an exaggerated style can turn things around. Instead of persuading people by making big words, you alienate them.
“The only logical conclusion to be drawn from this meeting….
Instead of using big words that express such certainty, express that you have decided on a certain result within a certain logic.
"I believe it is."
"… I think it would be more beneficial for everyone." Statements like this will prevent unnecessary disputes.
When saying "no" to a person in a position of authority, to a boss, to a leader, there is a possibility that this will be understood as disrespect. In this respect, it would be a sensible method to ask permission to say "no". In this way, you show your respect to the person in the position of authority and you do not compromise your own opinion.
“Murat, you asked me to go to Gebze office for our new project. I have to say no to this request for family reasons. "
In such a case, the person above you wants to hear your reasons. If it is stated that the reasons you put forward are unreasonable and absurd, this time you may be left with the dilemma of whether to continue working in such a company. Such a situation may be the case.
Turning to the example of Karla, the foundation led by Karla ended its activities. This was a disappointing decision for the board and staff.
However, Karla defended her decision without offending anyone or creating enemies, and said no. His determination, rational explanations and empathy enabled him to decide in his favor.
So once again, what you say no to is more decisive than what you say yes to. To say no is to build yourself.